The terms on which we grant access to the Awen platform — typically as part of a Tier 2 or Tier 3 engagement under a signed Master Services Agreement. Written to sit alongside your MSA and Statement of Work, not to replace them.
These Terms of Service (“Terms”) govern access to and use of the Awen platform (“the Platform”) by any individual or organisation granted access by Sylfaen Advisory Limited (“Sylfaen”, “we”, “us”), typically as part of a Tier 2 or Tier 3 engagement under a signed Master Services Agreement (“MSA”) and Statement of Work (“SOW”). Capitalised terms not defined here have the meaning given in the MSA.
1.1By accessing or using the Platform, you confirm that you are authorised to do so by the Client organisation named in the relevant SOW, and that you agree to be bound by these Terms.
1.2If you are accessing the Platform on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.
2.1The Platform is an AI-assisted tool that checks project information and documents against client requirements, industry standards (including ISO 19650), and project-specific frameworks, and reports on compliance and gaps.
2.2The Platform is provided to support Sylfaen’s delivery of the Services and, from Tier 2 onward, to give the Client visibility of and interaction with that process. It is not a fully automated compliance tool: outputs may be reviewed, and in some cases must be reviewed, by a Sylfaen consultant before being relied upon.
2.3Sylfaen may update, modify, or improve the Platform from time to time. We will use reasonable endeavours not to materially reduce the core functionality relevant to your SOW without reasonable notice.
3.1Where individual user accounts are issued, you are responsible for keeping your login credentials confidential and for all activity that occurs under your account.
3.2You must notify Sylfaen promptly if you suspect unauthorised access to your account.
3.3Sylfaen may suspend or restrict access to the Platform where reasonably necessary for security, maintenance, to prevent misuse, or where fees due under the MSA are overdue (in accordance with the MSA’s payment terms).
3.4Access to the Platform is granted only for the duration of the relevant SOW (or, for a retainer, for as long as that retainer remains active) and ends automatically on expiry or termination of the SOW, unless otherwise agreed.
4.1You will not, and will not permit any third party to:
4.2Sylfaen may suspend access immediately, without prior notice, if we reasonably believe these Terms are being breached in a way that creates a security, legal, or confidentiality risk, and will notify you as soon as reasonably practicable.
5.1You retain all rights in the documents, project information, and data you submit to the Platform (“Client Data”). You grant Sylfaen a licence to process Client Data solely to provide the Services and operate the Platform.
5.2Reports, compliance scores, dashboards, and other outputs generated by the Platform for you (“Outputs”) may be used for your own internal business purposes, in accordance with the licence granted under the MSA.
5.3The Platform’s underlying architecture, scoring methodology, and any anonymised or aggregated data derived from your use (that does not identify you or disclose your confidential information) remain Sylfaen’s property, as set out in the MSA.
6.1The Platform uses AI-assisted analysis to check documents against standards and requirements. While Sylfaen applies reasonable skill and care in configuring and reviewing the Platform’s outputs, AI-assisted analysis may not identify every issue, and may occasionally flag something incorrectly.
6.2Outputs are a tool to support your own compliance and governance processes, not a replacement for them. You remain responsible for your own statutory and contractual obligations, including under ISO 19650 and the Building Safety Act 2022, regardless of what the Platform reports.
6.3Where an Output has not yet been reviewed by a Sylfaen consultant (for example, live in-progress scoring on a Tier 2/3 dashboard), it is marked as provisional and should be treated accordingly.
7.1Sylfaen will use reasonable endeavours to keep the Platform available, but does not guarantee uninterrupted access. Planned maintenance will, where practicable, be notified in advance.
7.2Sylfaen is not liable for unavailability caused by circumstances beyond its reasonable control, including third-party hosting or AI service provider outages.
8.1Sylfaen may suspend or terminate your access to the Platform in accordance with clauses 3.3, 3.4, and 4.2 above, or on termination of the underlying MSA or SOW.
8.2On termination of access, Sylfaen will, on request made within 30 days, make available a reasonable export of the Client Data and Outputs held in the Platform, in a commonly used format, save to the extent retention is required by law or ongoing dispute.
9.1Liability in connection with the Platform is governed by the liability provisions of the MSA (in particular, clause 9), which apply to these Terms as if set out here in full.
9.2These Terms are governed by the law of England and Wales, consistent with the MSA.
9.3Sylfaen may update these Terms from time to time, for example to reflect changes to the Platform or applicable law. Material changes affecting an active SOW will be notified to the Client in advance.
Questions about these Terms can be sent to mark@sylfaenadvisory.co.uk. The current version is always available at sylfaenadvisory.co.uk/terms.html. See also our Privacy Policy.
